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Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Solaflair’s relationship with you in relation to this website. 

Solaflair is a trading business of Worthy Business Development Ltd who is the owner of the website and whose registered office is 75 QUeens Avenue Kidlington OX5 2JJ. Our company registration number is 05720203  registered in England and Wales.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Worthy Business Development Ltd’s  prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

This Privacy Policy governs the manner in which Worthy Business development Ltd t/as Solaflair collects, uses, maintains, discloses and processes information collected from users of the www.solaflair.co.uk website and  applies to the website  and all products and services offered by Solaflair.
We are  committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
To use the Solaflair website and our services you must agree to this privacy policy. When signing up, you agree to this policy and your use of services provided by Solaflair signifies your continued acceptance.


Summary

We are Worthy Business Development Ltd (t/a Solaflair) Company number 5720203, registered office 75 Queens Avenue, Kidlington OX5 2JJ.  
This privacy policy covers how we will use, collect and process any data provided to us.  You can contact us at info@solaflair.co.uk
We process your data to provide our services to you, or for our legitimate business  interests.
We only process your data for as long as we need to, and then we delete it.
We will not sell or share your data with others unless they are providing a service to us (such as payment service providers), you ask us to share your data or we are required to for legal reasons.
We do not market to you without your consent and, if you give us your consent, you can withdraw it at any time.
We do not share your data outside the EEA.
You have many rights, including the right to complain to the Information Commissioner’s Office. If you need a hand in exercising your rights, feel free to contact us info@solaflair.co.uk


How We Process Your Data

Throughout your interactions with us we will collect only the data that we require in order to provide you with the service that you are requesting. The key information that we process is shown below for your information:


Your Name
When you sign up, we need to know your first and last name so that you can be identified. This is necessary to provide our service to you. 


E-mail Address
We will store your e-mail address for the purposes of managing your request or contract with us. This will be used for transnational emails that relate directly to our services to you. We may also use your e-mail address to send you messages about our services which may include notifications about newly launched products . If you would rather not receive these messages, please let us know 


Mobile Numbers
We will store your mobile number for the purposes of managing your request or contract with us. All company mobile phones are password protected.


Postal Address
We require your postal address in order to provide you with an invoice for our services. This information is collected as a legal obligation and will be stored on our systems along with invoices for a minimum period of 7 years.


Retention:  If you have requested a quotation  or information to be sent to you your name will be retained for a period of 12 months before it is  deleted unless you request it to be deleted before that time . As a customer who we have carried out work for, your name may be kept with your billing records where we have a legal obligation to store this information for a period of 7 years.


How We Store Your Data

Electronic copies of quotes and details of completed projects are  stored on a single user computer with double security password protection.  For information which needs to be accessible to all employees we  use  Dropbox cloud facilities which are password protected. Drpbox has  the US  ‘Privacy Shield’ that shows they are signed up to comply with EU privacy law.  Back-ups are stored securely on our remote, password protected  hard drive. Hard copies of paperwork are securely stored under lock and key and shredded once no longer required in line with our retention periods.


Backups

We store backups of data stored by us for use in disaster recovery. Backup data is encrypted and stored securely off site.  This is necessary to provide our service to you.


Retention: Backup data is stored for the same period your data is stored with us.


Professional Services

We may share your details with processional service companies such as accountants or accounting software.


E-mail Marketing Software

We may share your details with e-mail marketing software providers to allow us to send e-mails to customers who have opted in.


Your Rights

You have a lot of rights, including right to request access to and rectification or erasure of your personal data or restriction of processing of it. You also have the right to object to our processing of your data in some situations, as well as the right to data portability.


Notification Of Data Breaches

Upon discovering any data breaches, we will notify any affected individuals as soon as its practical.  In the event of a data breach concerning personal data, the affected parties will be notified by e-mail to the main e-mail address we store with your account.


Our Lawful Basis For Data Processing

Under the General Data Protection Regulation, unless we have otherwise specified above, we will be processing your data as a legitimate interest. These interests include staff training, ensuring the security of our systems and to allow us to operate our business in an efficient manner.
Where our processing is based on consent, you may withdraw consent at any time.
Where our processing is necessary for us to perform our contract with you, or to take steps to enter into a contract with you, we will not be able to enter into a contract with you or deliver our services to you if you do not give us the data in question.


Analytics

We use Google Analytics to help us track the details of visitors browsing our public website. We do not use Google Analytics on any URLs once you have been authenticated. We do not send any personal data to Google’s services through Google Analytics and we configure our tracking codes to anonymise any IP addresses.


Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Disclosure Of Information To Law Enforcement Agencies

We may disclose your information if we are requested to by any law enforcement agency where we believe we are required to comply with the request under any applicable laws.




Data Protection Authority

You may have the right to lodge a complaint with your local data protection authority or the Information Commissioner’s Office (ICO) in the United Kingdom (our authority).
The ICO can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Other information can be found on their website at ico.gov.uk.


Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Worthy Business Development Ltd
75 Queens Avenue, Kidlington OX5 2JJ
info@solaflair.co.uk


You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR updated 25th May 2018. If you would like a copy of the information held on you please write to Worthy Business Development Ltd, 75 Queens Avenue, Kidlington OX5 2JJ
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.  Any request to have personal data deleted will be actioned within 30 working days of request being received. 


This document was last updated on April 10, 2018


Terms and Conditions of Sale

1. Interpretation
(a) In these Conditions "the Company" mean Worthy Business Development Ltd t/as SOLAFLAIR “Conditions ” means the standard terms and conditions of sale set out in this document; "Contract" means the contract for the purchase and installation of the Goods; "Customer" means the person who accepts the quotation of the Company attached for the sale of the Goods; "Goods" means the goods or any parts for them which the Company is to supply in accordance with these Conditions; "Order” means the’ Proceed with Order’ attached and signed by the Customer and countersigned by the Company's authorised representative; "Price" means the cash price, including 5% VAT as specified in the Order. (b) Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, reenacted or extended at the relevant time. (c) The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Basis of the Sale
(a) The Company shall sell and the Customer shall purchase the Goods in accordance with the Order subject to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions. (b) No variation to these Conditions shall be binding unless agreed in writing between the Customer and the authorised representatives of the Company. (c) Any typographical, clerical or other error or omission in the Order or other document or information issued by the Company shall be subject to correction without liability on the part of the Company. (d) It is agreed that the Contract is not a Consumer Credit Agreement
3. Order and Specification
(a) The quantity, quality, description and specification of the Goods shall be those set out in the Order. (b) The Company reserves the right to make any changes in the
specification of the Goods which are required to conform with any applicable safety or other statutory requirements or which do not materially affect their quality or
performance. (c) The Order may not be cancelled by the Customer except with the agreement in writing of the Company and on the terms that the Customer shall
indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses
incurred by the Company as a result of cancellation and (without limiting the forgoing) the Company shall be entitled to forfeit and retain any deposit paid by the Customer. (d) Any samples of the goods shown by the Company to the Customer prior to the Order shall be deemed to have been for the purpose of demonstration.
4. Terms of Payment
(a) A deposit of fifty percent (50%) of the Price is payable on the signing of the Order and the balance is due on the commissioning of the installation. The Customer warrants that there are no agreements, whether financial or otherwise, relating to the Goods between the Customer and the Company's representative other than those contained in the Contract. (c) If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Company, the Company
shall be entitled to:- (i)cancel the Contract and retrieve the goods which remain the property of Company until payment in full is received .  or (ii) charge the Customer interest (both before and after any judgment) on the amount unpaid, at the rate of five per cent per annum above National Westminster Bank base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating  interest)
6. Risk and Property
(a) Risk of damage to or loss of the Goods shall pass to the Customer when the installation has been commissioned. (b) Notwithstanding delivery and the passing of
risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price and the price of all other goods agreed to be sold by the Company to the Customer for which payment is then due. (c) Until such time as the property in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold), the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.
7. Installation
(a) Whilst the Company will make every endeavour to install the Goods on the date or within the period arranged with the Customer, the Company shall in the event of any unforeseen circumstances (including, but without limiting the foregoing, inclement weather, strikes, lock-outs and non-availability of materials) be entitled to make later installation and such later installation shall be accepted by the Customer and the Company shall in any event not be responsible for any loss whatsoever arising from or consequential upon delay in installation and the time for such installation shall not be of the essence of the Contract. (b) The Customer will, upon being advised that the Goods are ready to be installed, forthwith notify the Company of a suitable appointment for such installation and provide sufficient access to enable installation to be completed. (c) If within fourteen days of the Customer being advised by the Company that the Goods are ready to be installed an appointment for access has not been agreed, the balance of the price shall become due and payable and, without prejudice to any other right or remedy available to it, the Company may (i) store the Goods until installation and charge the Customer for the reasonable costs (including insurance) of storage; (ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) charge the Customer for any shortfall below the Price (including accrued interest) under the Contract. (d) The installation will be completed so as to require only normal consequential decoration by the Customer for which the
Customer shall be responsible. (e) The Customer is responsible for obtaining any approvals or permissions relating to the installation which may be required from the
Local Authority or otherwise.
This will only apply for residential properties if they are listed or is situated in a location which is designated as an ‘area of outstanding natural beauty’.)
8. Insolvency of Customer
(a) This clause applies if: (i) the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or (ii) an encumbrance takes possession of any of the property or assets of the Customer: or (iii) the Customer (being a business) ceases or threatens to cease to carry on business; or (iv) the Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly. (b) If this clause applies then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract without any liability to the Customer, and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
9. General
(a) No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision. (b) The Contract shall be governed by the laws of England. (c) For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provisions of this contract this is not intended to, and does not give to any person who is not a party to this contract a right to enforce any of its provisions (d) If any part of these terms and conditions is unenforceable (including any provisions in which the Company excludes or limits its liability to the Customer ) the enforceability of any other part of these conditions will not be affected
e) The Company will have no liability to the  Customer if it is unable to provide all or a part of the Goods in accordance with the Contract or otherwise as a result of circumstances beyond its reasonable control, including without limitation, war, strike,
lockout, industrial disputes, riot, civil commotion, acts of Government, fire, blockade, accident, natural catastrophe, disaster, default of suppliers or subcontractors.
10. Cancellation
(a) The Customer has the right to cancel this contract up to 14 days prior to installation. The Company reserves the right to keep any deposit paid, or part thereof, to offset the cost of materials already manufactured / purchased. To cancel this contract the Customer must send the Company a letter by ‘special delivery’ post. If the Customer cancels orally initially they must back this up in writing as above.
11. Guarantee
The supplier, SOLAFLAIR, shall make available upon completion of the installation a guarantee for five years in respect of solar thermal systems and 2 years in respect of the pump and control unit. (The Company to supply the Customer with details as to how to activate the above or undertake the activation on behalf of the customer and inform both the Customer and SOLAFLAIR accordingly) (The Company will provide a minimum of a one year guarantee (more if appropriate) in respect of any faulty installations.

Mediation
In the case of a gas installation If at any time a dispute arises between you and us that cannot be resolved through our own customer service efforts, both you and we can refer the matter to be handled through Gas Safe's complaints procedure. We must agree to follow this procedure if that is your wish. You can find further information about this service on the Gas Safe website http://www.gassaferegister.co.uk/help/make_a_complaint.aspx


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Client Reviews

“We have recently had an Ideal Vogue Boiler installed by Solaflair.  More than happy with both the system and the service.  The boiler was installed exactly when we were promised.   Rob and his team were clean, efficient respectful and polite, nothing was too much trouble.  We are delighted with the heating and the water supply from the new boiler. ”

– V & B Huxley, Didcot

Contact Us

Solaflair

Solaflair, 75 Queens Ave
Kidlington, Oxfordshire
OX5 2JJ

01865 424869

enquiries@solaflair.co.uk